We take your security, as well as ours, very seriously. We utilize a host of sophisticated, automated security systems to detect, thwart, and halt potential cyberattacks against our platform. However, in rare cases, these systems may inadvertently block access to legitimate members - we understand this can be frustrating, and we appreciate your understanding.
But hey, don't fret! We've made sure the process to resolve this issue is simple and speedy. Here's what you need to do:
- Visit https://www.whatismyip.com.
- Take note of your public IPv4 and IPv6 addresses. If you don't see an IPv6 address, no worries - your IPv4 address will suffice.
- Send us an email at email@example.com, and please include the address(es) you copied in the previous step.
Once we receive your email, our super helpful support team will be on the case. They'll investigate and get back to you within 24-48 hours.
Also, it's important to note that this process differs from instances when your account is locked. If you're experiencing a locked account, please refer to this helpful article which will guide you on the steps to take.