I’m unsure of my current level. What should I do?

After buying your first credits, we'll send you an assessment test by email. Don't sweat it! It's just a friendly way for us to understand your current skills. After you complete it, one of our helpful team members will assist you in figuring out the most suitable level for you.

How do your courses work?

Our Live Private Classes are designed around engaging and task-based learning. Think of each lesson as an exciting quest - it could be about introducing yourself, discussing your hometown, or even talking about the weather. Rest assured, you'll pick up all the necessary words, grammar rules, and have numerous opportunities to practice [language-the] with your teacher.

Why should I choose you over other online teaching platforms?

With other services, the quality of teachers and materials can vary. But at [site-name], we've standardized the learning experience by offering a comprehensive curriculum taught by our trained teachers. It's our commitment to maintaining consistency and quality in your learning journey.

Who will my teacher be?

We'll pair you with one of our highly trained, native [language-blank] teachers from our team, ensuring you have an enriching and effective learning experience.

What course materials will I get?

Along with a Premium PLUS subscription to [site-name], you'll get our Absolute Beginner level PDF textbook, no matter your level. Plus, look forward to weekly audio lessons, assignments, and lesson notes covering what you've learned in the Live Private Classes.

How do I track my progress?

You'll receive a detailed Grade Report for each course you complete. It's a great way for you to see how far you've come and identify what areas to focus on next.

What if I need to cancel or reschedule a class?

We understand! As long as you notify us at least 24 hours in advance, we'll refund the credit to your account for you to schedule another class. Do remember that if you cancel within 24 hours, you'll lose the chance to reschedule, and your credit will be forfeited.

What happens if we have to cancel a class due to a teacher or technical problem?

Although it's a rare occurrence, if a class has to be canceled because of a teacher's unavailability or a technical issue, don't worry! We'll restore the class credit to your account, which you can use to book another class within its validity period.

Ever thought about learning in a group?

Great news! If you're keen on learning alongside up to 4 other students, have a look at our Live Group Classes.

What if the course doesn't meet my expectations?

We're committed to your satisfaction. That's why all [site-name] plans come with a Money Back Guarantee. If you're not making the progress in [language-blank] you hoped for, or if you just can't find the time, you can email us at customer-success@[site-url] anytime before your third class for a full refund.

Still have questions about our Live Private Classes?

We're here for you! You can reach out to us anytime at customer-success@[site-url]. We're always ready to assist you on your language learning journey.